Returns Policy

At OneSimpler, we understand that returns may occasionally be necessary, and we are committed to making the process as smooth as possible. If you need to return a product, please read our policy below.

How to Initiate a Return

To start a return, please contact our support team through our Contact Us page within 180 days of receiving your product. For a faster resolution, please include the following details in your request:

• Name on the order
• Order number
• Detailed description of the problem
• Photos illustrating the issue
• Whether you prefer a replacement or a refund

Please note that we are not responsible for customer errors, including typos, issues with original images, or ordering mistakes. We advise reviewing your order thoroughly before finalizing your purchase.

Return Eligibility

• Non-sale items are eligible for return within 180 days of delivery.
• Returned or exchanged items must be in their original condition—unwashed, unworn, with tags attached, and accompanied by a sales receipt.

Return Shipping

• Return Cost: $0.00 for items that are damaged or defective.
• Once you receive an approved return address from our support team, please follow the steps below.

Return Procedure

1. Contact Us: Reach out via our Contact Us page with your return request.
2. Prepare Your Return Package: Include a printout of your purchase confirmation email along with all items you wish to return.
3. Ship the Package: Use your local post office or a courier service to send the package to the provided return address. Please keep the tracking number and share it with us.
4. Confirmation: Once we receive your return package, we will send you an email confirmation. We will also notify you via email regarding the approval or denial of your refund or replacement request.

Need Assistance?

Your satisfaction is our top priority. If you have any questions or need further assistance with your return, please don’t hesitate to contact us:

• 📧 Email: [email protected]
• 📞 Phone: +1 (863) 274-8257
• 🕘 Support Hours: 9:00 AM – 6:30 PM (EST), Monday – Friday

Thank you for shopping with OneSimpler. We appreciate your business and are here to help!