At Onesimpler, we prioritize customer satisfaction and aim to ensure a hassle-free shopping experience. Please read our refund policy carefully to understand our terms for cancellations, returns, and refunds.
Order Exchanges
To avoid issues, please carefully review your order details—such as size, design, and quantity—before completing your purchase.
- We do not process exchanges for errors in these selections.
- If changes are necessary, you can cancel your order within 24 hours and place a new one.
For assistance, contact us at [email protected] or visit our Contact Us page.
Order Cancellations
You may cancel your order within 24 hours of placing it. After this period, the order may already be in processing and cannot be canceled.
- Cancellation Fee: A 10% fee, based on the total order value, will apply.
- To request a cancellation, email [email protected] with your order details.
Returns and Refunds
We accept returns and offer refunds within 180 days of delivery. After this period, all sales are final.
Eligible Refund Conditions:
- Items arriving damaged or broken
- Incorrect items received
- Products significantly deviating from the original description (e.g., design, size, or material)
- Items differing from your order
Ineligible Items for Return/Refund:
- Items that have been worn, washed, or altered
- Items without original tags or packaging
- Defective items not caused by our oversight
- Items with minor, fixable issues (e.g., loose threads)
Note: Returned items must be in their original condition and packaging.
Refund Claim Requirements
When submitting a claim, include:
- Proof of purchase (receipt or order confirmation)
- Evidence of defects or issues (photos or video)
- Shipping label or receipt for returned items
- Relevant communications (e.g., email screenshots)
Return and Refund Process
- Contact Us
Email [email protected] with the required documentation. We will respond within 2-3 business days regarding your claim’s eligibility. - Return Authorization
If approved, we will provide instructions, including the return address. Do not ship items without confirmation. - Return Shipment
Use your local post office or courier to return items. Include the tracking number in your communication with us.- Customers are responsible for return shipping costs.
- Refund Confirmation
Once your return is received and verified, you will receive an email confirming approval or denial of your refund.
Refund Processing Time
Refunds are processed within 2 business days after receipt of the returned items.
- Refunds include the original shipping cost.
- Depending on your payment provider, it may take 10-15 business days for the funds to appear in your account.
If delays occur, contact your bank or credit card company for assistance.
Important Notes
- Our return policy is valid for 180 days from the delivery date.
- Customers are responsible for return shipping costs.
- We are not liable for damages or losses during the return shipping process.
Before initiating a return, please contact our Support Team for guidance at [email protected].
Need Help?
For any questions or concerns, reach out to us:
- Email: [email protected]
- Phone: +1 (863) 274-8257
- Support Hours: 9:00 AM – 6:30 PM (EST), Monday – Friday.
Thank you for choosing Onesimpler! We are here to assist you.