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At Onesimpler, we understand that returns may occasionally be necessary, and we are committed to ensuring a smooth and hassle-free process for our customers. Please carefully review our return policy below for details on eligibility, procedures, and guidelines.


Initiating a Return

To start a return, please contact our support team within 180 days of receiving your order by visiting our Contact Us page. For a quicker resolution, include the following details in your message:

  • Name on the order
  • Order number
  • Detailed description of the issue
  • Photos illustrating the problem
  • Your preference for a replacement or refund

Return Eligibility

We accept returns for non-sale items under the following conditions:

  • The item must be in its original condition: unwashed, unworn, with tags attached.
  • A valid sales receipt must accompany the return.

Please Note:

  • Returns for damaged or defective products are eligible for free return shipping.
  • We are not responsible for customer errors, including:
    • Spelling or grammatical mistakes
    • Problems with original images
    • Issues related to ordering errors

We strongly recommend reviewing your order thoroughly before completing your purchase.


Returns Procedure

If your return request is approved, you will receive instructions and an approved return address from [email protected]. Follow these steps to complete your return:

  1. Prepare Your Return Package
    • Include a printout of your purchase confirmation email with all returned items.
  2. Ship the Package
    • Use your local post office or a courier service to send the package to our warehouse.
    • Provide us with the tracking number from the courier or post office.
  3. Confirmation and Refund Processing
    • Once we receive your items, you will get an email confirmation.
    • You will also be notified of the approval or denial of your refund request.

Cost of Returns:

  • Returns for defective or damaged products: Free (return shipping cost $0.00).

Refunds

Approved refunds will be processed promptly. Depending on your bank or payment provider, it may take several business days for the funds to appear in your account.


Customer Assistance

If you have questions or need further assistance, please do not hesitate to reach out to us:

  • Email: [email protected]
  • Phone: +1 (863) 274-8257
  • Support Hours: 9:00 AM – 6:30 PM (EST), Monday – Friday.

Your satisfaction is our highest priority, and we are dedicated to addressing your concerns promptly and efficiently. Thank you for choosing Onesimpler!

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