Refund Policy

At OneSimpler, customer satisfaction is our top priority. Please review the following guidelines regarding order exchanges, cancellations, returns, and refunds.

Order Exchanges

• Before Purchase:
  Please review your order details—such as size, design, and quantity—carefully before completing your purchase.
• Exchanges:
  We are unable to process exchanges for errors in selections. However, if you need to change your order, you can cancel it within 24 hours and place a new one with the correct details.
  For assistance, please contact our support team.

Order Cancellations

• Timeframe:
  Orders can be canceled within 24 hours of placement.
• Cancellation Fee:
  If you cancel after 24 hours, a 10% cancellation fee (based on the total order value) will be applied.
  To cancel your order, please contact us via email at [email protected].

Returns and Refunds

Eligibility for Returns and Refunds

Returns are accepted within 180 days of delivery. After this period, orders are considered final and refunds will not be issued.

Refunds may be provided if items meet one or more of the following conditions:

• Items arriving damaged or broken.
• Products differing in design, size, or material from the original order.
• Receipt of incorrect items.
• Significant deviations from the product description.

Ineligible for Return or Refund:

• Items that have been worn, washed, or altered.
• Defective items not attributable to our oversight.
• Items lacking original tags.
• Items with minor, fixable thread issues.

Note: Returned items must be in their original condition and packaging.

Refund Claim Requirements

When submitting a refund claim, please provide the following documentation:

• Shipping label or receipt.
• Proof of purchase.
• Evidence of defects (e.g., photos).
• Any relevant communications (e.g., email screenshots).

Return and Refund Process

1. Contact Support:
   Email your inquiry and supporting documentation to [email protected]. We aim to respond within 2-3 business days regarding your eligibility.
2. Return Instructions:
   Follow the instructions provided in our confirmation email, which will include the approved return address. Please do not send your package until you receive confirmation. Include the carrier’s tracking number with your return.
3. Shipping Costs:
   Customers are responsible for the cost of return shipping. We are not liable for any damages or losses during the return shipping process.
4. Refund Processing:
   Refunds are typically processed within 2 business days after we receive your return. Once confirmed via email, we will issue a full refund, including the original shipping costs.

If you experience delays beyond 10-15 days, please contact your bank or credit card company for further assistance with the refund.

Important Notes

• Our return policy is valid for 180 days from the delivery date.
• Within this period, you may return or exchange items; however, return shipping costs are your responsibility.
• For any issues regarding ineligible requests or lost returns, customers will need to address these matters independently.
• Before starting a return, please reach out to our Support Team for assistance.

Need Assistance?

For any questions or further support, please contact us:

• Email: [email protected]
• Phone: +1 (863) 274-8257
• Support Hours: 9:00 AM – 6:30 PM (EST), Monday – Friday

Thank you for choosing OneSimpler. We value your business and are here to ensure a smooth and satisfactory shopping experience.