At Onesimpler, we strive to process your orders quickly and efficiently. To accommodate requests for cancellations or changes, please review the following guidelines:
How to Cancel or Modify Your Order
- Timeframe: You must submit a cancellation or modification request within 4 hours of placing your order.
- Contact Options:
- Visit our Contact Us page.
- Email us at [email protected].
After the 4-hour window, we are unable to process cancellations or modifications, as orders may already be prepared for shipment.
Important Reminder
Please ensure that your delivery address is accurate and complete before finalizing your order. Onesimpler is not responsible for issues arising from incorrect or incomplete addresses provided during checkout.
If an order is returned to us due to an incorrect address, you may be responsible for additional shipping charges for re-delivery.
Need Assistance?
If you have any questions or need further support regarding your order, please don’t hesitate to contact us:
- Email: [email protected]
- Phone: +1 (863) 274-8257
- Support Hours: 9:00 AM – 6:30 PM (EST), Monday – Friday
Our customer service team is here to help ensure a smooth shopping experience.